Privacy Policy

At Best Cordial Australia ("we," "our," or "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website bestcordial.com.au (the "Site"). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Site.

Information We Collect

Information You Provide to Us

We may collect information you voluntarily provide when you:

• Fill out our contact form
• Subscribe to our newsletter (if applicable)
• Participate in surveys or promotions
• Send us feedback or enquiries

This information may include your name, email address, and any other details you choose to provide in your communications with us.

Information Automatically Collected

When you visit our Site, we may automatically collect certain information about your device and your visit, including:

• Your IP address
• Browser type and version
• Operating system
• Referring website addresses
• Pages you view on our Site
• Time and date of your visit
• Time spent on pages
• Other diagnostic data

How We Use Your Information

We may use the information we collect for various purposes, including to:

• Respond to your enquiries and provide customer support
• Send you newsletters and promotional materials (only if you have opted in)
• Improve our website and user experience
• Analyse usage patterns and trends
• Protect against fraudulent or illegal activity
• Comply with legal obligations

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Site and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

Types of Cookies We Use

• Essential Cookies: Required for the Site to function properly
• Analytics Cookies: Help us understand how visitors interact with our Site
• Preference Cookies: Remember your settings and preferences

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

Third-Party Services

Amazon Associates Program

Best Cordial Australia is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com.au. When you click on Amazon links on our Site, Amazon may collect information about your visit and purchases through their own cookies and tracking technologies. Please refer to Amazon's Privacy Policy for more information about their data practices.

Analytics Services

We may use third-party analytics services (such as Google Analytics) to help analyse how users interact with our Site. These services may use cookies and other tracking technologies to collect information about your use of the Site. The information generated is used to compile reports and help us improve our Site.

Disclosure of Your Information

We may share your information in the following situations:

• With Service Providers: We may share your information with third-party vendors who provide services on our behalf, such as website hosting, data analysis, and customer service.
• For Legal Purposes: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
• Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

Security of Your Information

We use administrative, technical, and physical security measures to protect your personal information. While we have taken reasonable steps to secure the information you provide to us, please be aware that no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against interception or other types of misuse.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your information
• The right to opt out of marketing communications
• The right to lodge a complaint with a data protection authority

To exercise any of these rights, please contact us using the information provided below.

Children's Privacy

Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete such information.

Links to Other Websites

Our Site may contain links to other websites that are not operated by us, including links to Amazon and other retailers. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites. We encourage you to review the privacy policy of every site you visit.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

• Email: hello@bestcordial.com.au
• Via our Contact Page

Australian Privacy Principles

We are committed to handling your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). If you believe we have breached the APPs, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).